KIMBIA » Q & A http://www.kimbia.com Giving Power Thu, 29 Jul 2010 22:44:37 +0000 http://wordpress.org/?v=2.9.1 en hourly 1 How do I pre-fill contact information in KIMBIA forms? http://www.kimbia.com/qa/prefillcontactinfo/ http://www.kimbia.com/qa/prefillcontactinfo/#comments Fri, 18 Jun 2010 16:07:53 +0000 maubin http://www.kimbia.com/?p=1741

Are you a KIMBIA customer running an email donation or registration fundraising campaign and you already know your donor’s contact information? If you do and can uniquely identify the user when they load the page, you can pre-fill the contact information in KIMBIA forms so the user doesn’t have to type it.

Some examples of fields you can pre-fill:

  • First Name
  • Last Name
  • Email
  • Street Address Line 1
  • Streed Address Line 2
  • City
  • State
  • Zipcode
  • Phone

How to Set Kimbia Contact Profile Values

1) Determine the question.name. Usually, this can be determined by loading the form and getting the name attribute of the input. Do not use other attributes.

Put a Custom Function in the <head> of the web page, using JavaScript.

  1. <script type="text/javascript">
  2. function prefill(widget) {
  3. // do tasks here.
  4. }
  5. </script>

2) In your Custom Function, add calls to the widget API to set desired answer values.

  1. widget.setDefaultAnswerValueByQuestionName("questionName", "desired value");

Examples:

  1. widget.setDefaultAnswerValueByQuestionName("FirstName", "Bart");
  2. widget.setDefaultAnswerValueByQuestionName("_payment.firstName", "PayFirstNameTest");
  3. widget.setDefaultAnswerValueByQuestionName("LastName", "Jones");
  4. widget.setDefaultAnswerValueByQuestionName("ContactEmail", "bartjones@mailinator.com");
  5. widget.setDefaultAnswerValueByQuestionName('MailingAddress|country', 'US');
  6. //NOTE: when working with Addresses, set country first.
  7. widget.setDefaultAnswerValueByQuestionName("MailingAddress|street1", "1234 Testing Avenue");
  8. widget.setDefaultAnswerValueByQuestionName("MailingAddress|street2", "#2");
  9. widget.setDefaultAnswerValueByQuestionName("MailingAddress|city", "Pleasantville");
  10. widget.setDefaultAnswerValueByQuestionName("MailingAddress|state", "AL");
  11. widget.setDefaultAnswerValueByQuestionName("MailingAddress|zipcode", "78704");
  12. widget.setDefaultAnswerValueByQuestionName("Q4J3CDKWLGG", "555-555-5555,");

    ***see notes below

3) Put your snippet in the BODY of the page. Add the &onload= parameter to it that matches the name of your custom function.

<script src="https://widgets.kimbia.com/widgets/form.js?channel=[CAMPAIGN_PREFIX]/[FORM_SUFFIX]&onload=prefill"/>

NOTES:

  • When setting Address values, always set country first.
  • Field names may change from form to form for the items that are optionally added to Contact Information, like Title and Phone Numbers. So, don’t assume that “Phone” will always work as a randomly generated name is just as likely to be given to a field.
]]> http://www.kimbia.com/qa/prefillcontactinfo/feed/ 0 Do KIMBIA forms work on mobile phones? http://www.kimbia.com/qa/do-kimbia-forms-work-on-mobile-phones/ http://www.kimbia.com/qa/do-kimbia-forms-work-on-mobile-phones/#comments Wed, 17 Feb 2010 16:44:08 +0000 admin http://www.kimbia.com/?p=1281
The answer is yes, when the phone is using a modern web browser.

KIMBIA's apps rely on JavaScript functionality and security features, as well as CSS 2 support. These technologies are commonplace on todays desktop browsers (Firefox, Internet Explorer 7, Safari & Opera).  A few mobile browsers are currently supporting these standard browser technologies, and therefore are also able to support donating/registering with a KIMBIA form:
  Apple™
iPhone/iTouch		 Google™
Android		 Windows™
Mobile 6.5		 BlackBerry™ Nokia™ phones
w/ Symbian™ OS
safari-logo
Safari		 checkmark        
android_browser
Google Browser		 checkmark      
opera_logo
Opera		 Mini v5β
(coming soon)		 Mobile v10
(coming soon)		 checkmark
Mobile v10		 checkmark
Mini v5β		 checkmark
Mobile v10

Based on these most recent statistics, KIMBIA donations and registrations could be accessible to more than 69% of mobile Internet traffic. We expect this number to only trend upward as more mobile browsers are released and/or improved.

Check back soon for our article on integrating KIMBIA into your mobile fundraising campaigns.

]]> http://www.kimbia.com/qa/do-kimbia-forms-work-on-mobile-phones/feed/ 0 Does KIMBIA allow me to manage “offline” registrations? http://www.kimbia.com/qa/offline-registrations/ http://www.kimbia.com/qa/offline-registrations/#comments Fri, 08 Jan 2010 21:04:33 +0000 admin http://www.kimbia.com/?p=1231
Yes, using KIMBIA's standard form creation tools, you can easily create a form that allows your staff to manually enter information about donations and/or registrations that were not transacted online. These manually entered data points can then be included in your overall data for the fundraiser or event.

]]> http://www.kimbia.com/qa/offline-registrations/feed/ 0 Does KIMBIA offer email capabilities? http://www.kimbia.com/qa/does-kimbia-offer-email-capabilities/ http://www.kimbia.com/qa/does-kimbia-offer-email-capabilities/#comments Mon, 09 Mar 2009 16:47:55 +0000 admin http://www.kimbia.com/?p=1200
People who register or donate through KIMBIA forms will receive automatic confirmation and receipt emails along with instructions on how to fundraise and share their efforts with personal networks, but our system is not the primary electronic communications medium between your organization and your supporters.

While we do not offer blast email capabilities, our products do allow any data captured to be exported in a format acceptable to most all major email systems.

]]> http://www.kimbia.com/qa/does-kimbia-offer-email-capabilities/feed/ 0 Does KIMBIA allow me to register volunteers? http://www.kimbia.com/qa/register-volunteers/ http://www.kimbia.com/qa/register-volunteers/#comments Mon, 02 Mar 2009 05:20:40 +0000 admin http://www.kimbia.com/?p=1229
Yes, KIMBIA does permit organizations to create volunteer sign up forms - there is no credit card transaction required if there is no fee.

]]> http://www.kimbia.com/qa/register-volunteers/feed/ 0 Can I add survey questions to my KIMBIA forms? http://www.kimbia.com/qa/survey-questions/ http://www.kimbia.com/qa/survey-questions/#comments Mon, 02 Mar 2009 05:19:22 +0000 admin http://www.kimbia.com/?p=1228
Yes, KIMBIA allows you to ask all kinds of questions of your donors or event registrants. Also, depending on your needs, some of those questions can have fees associated with them. You can ask users what size T-shirt they would like, if their donation is in honor of someone or as a memorial, what issues are important to them, to indicate a dietary preference, provide their age, provide their employer, agree to legal waivers - the list is endless.

]]> http://www.kimbia.com/qa/survey-questions/feed/ 0 Does KIMBIA allow me to track the progress towards the goal for our fundraising campaigns? http://www.kimbia.com/qa/track-progress-towards-fundraising-goal/ http://www.kimbia.com/qa/track-progress-towards-fundraising-goal/#comments Mon, 02 Mar 2009 05:13:48 +0000 admin http://www.kimbia.com/?p=1226
Yes, KIMBIA makes available a progress/status widget that, just like our forms, automatically adjusts to your website’s look and feel and is not disruptive to your current online presence. Please read our Installing & Customizing the KIMBIA Status widget for more information.

]]> http://www.kimbia.com/qa/track-progress-towards-fundraising-goal/feed/ 0 Will I have to change the look and feel of my website to accomodate KIMBIA? http://www.kimbia.com/qa/change-look-and-feel/ http://www.kimbia.com/qa/change-look-and-feel/#comments Mon, 02 Mar 2009 05:02:11 +0000 admin http://www.kimbia.com/?p=1223
Not at all. KIMBIA is designed to support and work within your existing web environment, not force you to change how your site is designed or hosted. By default our technology automatically adjusts to your website’s look and feel and is not disruptive to your current online presence. Of course, we also provide a completely customizable 'skinning' of your forms through Cascading Style Sheets (CSS).

Additionally, the forms that KIMBIA enables you to create and place throughout the Web can be used as distributed content channels for your organization. Beyond providing an immediate transaction opportunity, your donation forms can include videos, surveys, message boards, petitions or other content that you want to communicate to constituents. Providing such content helps build and maintain interest in your organization or associated causes and increase donor engagement.

]]> http://www.kimbia.com/qa/change-look-and-feel/feed/ 0 Will KIMBIA work with the CMS that I already use for my website? http://www.kimbia.com/qa/will-kimbia-work-with-the-cms-that-i-already-use-for-my-website/ http://www.kimbia.com/qa/will-kimbia-work-with-the-cms-that-i-already-use-for-my-website/#comments Mon, 02 Mar 2009 04:56:27 +0000 admin http://www.kimbia.com/?p=1221
Yes, KIMBIA works with any CMS (content management system) that you may already be using. Our solution complements your existing online presence and doesn’t dictate how your website is designed or hosted. Data captured by KIMBIA can also be fed into a CMS to provide customized content.

]]> http://www.kimbia.com/qa/will-kimbia-work-with-the-cms-that-i-already-use-for-my-website/feed/ 0 Does KIMBIA work with the CRM system I already have in place on my website? http://www.kimbia.com/qa/does-kimbia-work-with-the-crm-system-i-already-have-in-place-on-my-website/ http://www.kimbia.com/qa/does-kimbia-work-with-the-crm-system-i-already-have-in-place-on-my-website/#comments Mon, 02 Mar 2009 04:50:56 +0000 admin http://www.kimbia.com/?p=1219
Yes, KIMBIA is compatible with any CRM system (constituent relationship management) that you may already be using. Since KIMBIA is built with next-generation technology, integration into your existing software platform is effortless.

Online CRM platforms help organizations use the Internet to enhance their relationships with constituents. KIMBIA greatly complements this strategy by increasing the acquisition of new donors and amount of segmentation information, which can then be utilized in your future marketing and fundraising efforts. With KIMBIA, you’re able to ensure that your constituent relationship management activities translate into stronger, more successful long-term results.

]]> http://www.kimbia.com/qa/does-kimbia-work-with-the-crm-system-i-already-have-in-place-on-my-website/feed/ 0 Will I be able to integrate the data captured by KIMBIA into my offline database? http://www.kimbia.com/qa/integrate-kimbia-data/ http://www.kimbia.com/qa/integrate-kimbia-data/#comments Mon, 02 Mar 2009 04:37:38 +0000 admin http://www.kimbia.com/?p=1217
KIMBIA can easily integrate with other backend systems. Transaction data, segmentation data and other information captured by KIMBIA is immediately available to your database. This data can be written in real-time via API or pulled manually and batched. Flexible reporting allows you to create your own report configurations to get only the information you need, in the format you need it, and save it for future use. You also can set up specific data exports for easy import into constituent management systems. All data is live and real-time in KIMBIA, providing you the most accurate and timely access to your constituent information.

We do not presume to know exactly how your organization wants to use data and relate to your donors, therefore we make sure that our products integrate into other best-of-breed solutions. Your data is yours and you are able to move and manipulate it any way you wish.

]]> http://www.kimbia.com/qa/integrate-kimbia-data/feed/ 0 Are KIMBIA forms secure? http://www.kimbia.com/qa/are-kimbia-forms-secure/ http://www.kimbia.com/qa/are-kimbia-forms-secure/#comments Mon, 02 Mar 2009 04:30:03 +0000 admin http://www.kimbia.com/?p=1213
While traditional online fundraising systems require you to secure an entire web page that contains a donation form, KIMBIA provides the same level of transaction security by securing the donation/registration form itself. This means you have the flexibility to place it anywhere on the Web and know that you are protecting your constituents and their online transactions.

For more information please see our Transaction Security Information document for more information.

]]> http://www.kimbia.com/qa/are-kimbia-forms-secure/feed/ 0 Does KIMBIA provide consulting or other services to complement its software? http://www.kimbia.com/qa/does-kimbia-provide-consulting-or-other-services/ http://www.kimbia.com/qa/does-kimbia-provide-consulting-or-other-services/#comments Mon, 02 Mar 2009 04:26:23 +0000 admin http://www.kimbia.com/?p=1211
Client success is critical to our success. KIMBIA provides general guidance in creating and implementing your fundraising campaigns, as well as best practices and consultation on how your organization can uniquely leverage our online fundraising tools to drive extraordinary results. KIMBIA also works with a network of partners who can provide specific help with additional technologies, consulting, strategy, implementation and other expertise so that your organization can truly achieve new levels of success. KIMBIA’s partners, as well as a select number of professional services staff members, are available to assist with custom projects.

]]> http://www.kimbia.com/qa/does-kimbia-provide-consulting-or-other-services/feed/ 0 I already have a standard payment processor, such as PayPal. How Is KIMBIA different than the “Donate Now” button that I have on my website? http://www.kimbia.com/qa/standard-payment-processor/ http://www.kimbia.com/qa/standard-payment-processor/#comments Mon, 02 Mar 2009 04:20:33 +0000 admin http://www.kimbia.com/?p=1207
KIMBIA is about maximizing results and building relationship with donors. It is fairly easy these days to setup a page with a technology provider that will take money for your organization but it is a far different thing to please your donors and grow online giving.

If you’re already taking money online KIMBIA is a product to buy when you are asking yourself ‘what’s next’?

Most payment processors take a passive approach by re-directing your donors over to their own sites in order to complete a transaction. This process doesn’t address the most important issues affecting an individual’s experience in making a transaction, such as:

  • maintaining your organization’s branding on credit card receipts or ‘thank you’ messages
  • Keeping the donor on your website and on the page that inspired them to give rather than sending them to a third-party hosted donation page
  • minimizing the number of steps it takes to complete a transaction.

In addition, payment processors do not enable you to obtain important segmentation data that can be extremely useful in future fundraising campaigns.

KIMBIA offers the convenience and affordability of standard payment processors while equipping you with the market’s most powerful online tools that take your online fundraising to new levels:

  1. KIMBIA enables you to embed multiple, customized forms each unique to a specific campaign. You can place these forms anywhere on your site, creating significantly more opportunities for visitors to give and reducing the number of click-throughs required to donate.
  2. Donors are able to immediately transact within your original web environment thereby maintaining your branding and messaging. This inspires greater confidence in your donors and reduces abandonment rates.
  3. KIMBIA also enables you to distribute your customized forms anywhere on the Web allowing you to proactively meet the donor with a donation opportunity where they are most inspired to give.
  4. Built-in Social networking tools allow donors to become advocates for your fundraising goals by enabling them to share their experience with their existing online networks.
  5. Your organization has access to all form submission and financial transaction data at all times. Your data is yours and you are able to move and manipulate it any way you wish.
]]> http://www.kimbia.com/qa/standard-payment-processor/feed/ 0 Will KIMBIA work with our existing merchant account? http://www.kimbia.com/qa/will-kimbia-work-with-existing-merchant-account/ http://www.kimbia.com/qa/will-kimbia-work-with-existing-merchant-account/#comments Sun, 01 Mar 2009 16:52:00 +0000 admin http://www.kimbia.com/?p=1204
KIMBIA works effectively with all major merchant account services. If you do not have an existing merchant account, KIMBIA would be glad to recommend a number of preferred providers.

]]> http://www.kimbia.com/qa/will-kimbia-work-with-existing-merchant-account/feed/ 0 KIMBIA: Frequently Asked Questions http://www.kimbia.com/qa/1/ http://www.kimbia.com/qa/1/#comments Wed, 24 Sep 2008 18:01:48 +0000 admin http://www.kimbia.dreamhosters.com/blog/?p=9 Will Kimbia work with our existing merchant account?
Kimbia works effectively with all major merchant account services. If you do not have an existing merchant account, Kimbia would be glad to recommend a number of preferred providers.

How is Kimbia different from a standard payment processor, such as PayPal, that I already have in place? Payment processors support a passive approach to online fundraising, lacking best practices and the necessary capabilities that drive stronger giving results. Kimbia tools actively help you to raise more money—we do not merely process funds.

Most online donation processors do nothing more than link donors over to their own sites in order to complete a transaction. This process doesn’t address the most important issues affecting an individual’s experience in making a donation, such as: maintaining your organization’s branding on credit card receipts or ‘thank you’ messages; providing a consistent look and feel from your website to the donation page; and minimizing the number of steps it takes to complete a transaction. In addition, payment processors do not enable you to obtain important segmentation data that can be extremely useful in future fundraising campaigns.

Kimbia offers the convenience and affordability of standard payment processors while equipping you with the market’s most powerful online tools that take your online fundraising to new levels. We enable you to embed multiple, customized donation forms anywhere on your site and throughout the Web, helping to inspire visitors to donate at their greatest moments of interest. Donors are able to immediately give within your original web environment, instead of being forced over to a third-party website—which often has a different look, feel and branding—to complete their online transaction.

What does it cost to use Kimbia?
Kimbia bills you only five percent of everything you raise online using our software.* This variable monthly software fee covers all software licensing and usage costs. There are no additional charges for set up, software licensing, support, maintenance, upgrades or overages—it’s all included. Kimbia believes this is the right approach for any true technology partner that is genuinely focused on helping you achieve success. Essentially, we don’t make money unless you’re making money. (*Other pricing models available.)

Does Kimbia provide consulting or other services to complement its software?
Client success is critical to our success. Kimbia provides general guidance in creating and implementing your fundraising campaigns, as well as best practices and consultation on how your organization can uniquely leverage our online fundraising tools to drive extraordinary results. Kimbia also works with a network of partners who can provide specific help with additional technologies, consulting, strategy, implementation and other expertise so that your organization can truly achieve new levels of success. Kimbia’s partners, as well as a select number of professional services staff members, are available to assist with custom projects.

Is Kimbia secure?
While traditional online fundraising systems require you to secure an entire web page that contains a donation form, Kimbia provides the same level of transaction security by securing the giving form itself. This means you have the flexibility to place it anywhere on the Web and know that you are protecting your constituents and their online transactions.

How is Kimbia different than the “Donate Now” button that I already have on my website?
With Kimbia, you’re able to increase online donations by providing significantly more opportunities for donors to give, as well as by making it much easier for them to give. In contrast, a “donate now” button forces donors to navigate back to a single, one-size-fits-all donation form located somewhere on your website. This limits the amount of donation opportunities while adding steps and complexity. Whenever you increase the amount of time and complicate the actions required in the donation process, your results suffer. Since a number of click-throughs are required to access a form through a “donate now” link, potential donors are more likely to abandon their attempts to give at this stage.

Kimbia does away with the limitations and obstacles you face with “donate now” buttons by enabling you to embed actual donation forms directly into the content of a web page itself. Rather than forcing donors to navigate back to a single form on a single page, you’re able to more proactively meet the donor with an opportunity to give no matter where they are on your website. You’ve significantly reduced the number of click-throughs required to donate, which helps to reduce abandonment rates and accelerate your online giving.

Kimbia also enables you to create multiple donation forms, each unique to a specific campaign, which can be posted anywhere on the Web and within any website platform. This means your forms can be more targeted and more easily enable donors to give to specific campaigns.

Does Kimbia work with the CRM system I already have in place on my website?
Yes, Kimbia is compatible with any CRM system (constituent relationship management) that you may already be using. Since Kimbia is built with next-generation technology, integration into your existing software platform is effortless. Online CRM platforms help organizations use the Internet to enhance their relationships with constituents. Kimbia greatly complements this strategy by increasing the acquisition of new donors and amount of segmentation information, which can then be utilized in your future marketing and fundraising efforts. With Kimbia, you’re able to ensure that your constituent relationship management activities translate into stronger, more successful long-term results.

Will I be able to integrate the data captured by Kimbia into my offline database?
Kimbia can easily integrate with other backend systems. Transaction data, segmentation data and other information captured by Kimbia is immediately available to your database. This data can be written in real-time via API or pulled manually and batched. Flexible reporting allows you to create your own report configurations to get only the information you need, in the format you need it, and save it for future use. You also can set up specific data exports for easy import into constituent management systems. All data is live and real-time in Kimbia, providing you the most accurate and timely access to your constituent information

Will Kimbia work with the CMS that I already use for my website?
Yes, Kimbia works with any CMS (content management system) that you may already be using. Our solution complements your existing online presence and doesn’t dictate how your website is designed or hosted. Kimbia also can feed information into a CMS to provide customized content.

Will I have to change the look and feel of my website just so I can use Kimbia?
Not at all. Kimbia is designed to support and work within your existing web environment, not force you to change how your site is designed or hosted. Our technology automatically adjusts to your website’s look and feel and is not disruptive to your current online presence.

Does Kimbia offer email or CMS capabilities?
Kimbia delivers automated receipts and ‘thank you’ messages via email as part of your donation or event registration process. We do not offer blast email or CMS capabilities. However, we do integrate effortlessly with any email, CMS or CRM system.

Does Kimbia provide me with other capabilities beyond creating online donation forms?
Yes we do. The same functionality that enables you to easily create customized donation forms also enables you create registration forms for any kind of event (e.g., races, golf tournaments, galas, etc.) Race operators and organizers have found our forms especially useful because they can accept and manage registrations for large races directly on their own websites, versus re-directing registration over to a third-party site.

Additionally, the forms that Kimbia enables you to create and place throughout the Web can be used as distributed content channels for your organization. Beyond providing an immediate transaction opportunity, your donation forms can include videos, surveys, message boards, petitions or other content that you want to communicate to constituents. Providing such content helps build and maintain interest in your organization or associated causes and increase donor engagement.

]]> http://www.kimbia.com/qa/1/feed/ 0