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Marketing With Manners: How To Tell Donors Thank You

Thank You

Once your fundraising campaign has come to an end and you’ve analyzed the results, the next step on your to-do list is acknowledging the donors that made your success possible. According to the Nonprofit Marketing Guide, 65% of first-time donors don’t return to make a second gift. This statistic could be attributed to the lack of sincere thank you notes sent from nonprofits in their post campaign wrap-up.

With so many worthy causes fighting for consideration, donors can send their funding anywhere – but they chose your organization. It’s important to demonstrate how much you appreciate their support by going a step further beyond the typical “thank you” email.

Having said that, finding unique ways to thank your donors is often easier said than done. I recently came across a blog post from Kivi Leroux Miller, which offers some creative ways to thank your donors and best practices for doing so. Enjoy.

Nine Clever Ways to Thank Your Donors >
http://www.nonprofitmarketingguide.com/resources/fundraising/nine-clever-ways-to-thank-your-donors/

Online Giving Trends – Making it Easy for Donors

In an era where technology and convenience are the standard, it’s vital that nonprofits embrace the online world. A recent Blackbaud survey of nearly 2,400 nonprofits demonstrates that the number of online donors is on the rise. Excluding large international affairs organizations, online giving was up 13% year-over-year, with 54% of the organizations surveyed experiencing results at or above this growth rate.

While online donations are perceived to be smaller in comparison to in-person donations, 87% of these organizations had at least one online gift of $1,000 or more. These statistics highlight the importance of reaching your donors where they spend their time online and making online donating extremely convenient.

Here’s where Kimbia fundraising solutions are unique. Kimbia approaches online fundraising from the donors’ perspective. Rather than forcing all prospective donors to your site, Kimbia allows your donation form to go viral, reaching supporters on Facebook, Twitter, media or corporate sites, smart phones and more. By allowing donors to donate from virtually anywhere on the web, along with the ability to embed the form easily and securely on their own social sites, your campaign can quickly go viral. On average, Kimbia customers consistently double their fundraising year-over-year simply by making their donation forms more accessible and easy-to-use online.

Live Blog: San Diego GiveBIG Event

Keep up with the latest on Twitter. Follow us @GivingPower or the San Diego Foundation @SD_FDN, and follow the conversation at #giveBIG

Final Update 12/16/2011

Give Big Raised $2,109,604What an amazing two days in San Diego!  When we were hosting our GiveBIG training and social media seminars a few weeks ago, we had hoped that the combined efforts of the participating nonprofits would result in a donation total nearing $1 MIllion.  We had no idea that giveBIG would reach $1M after a mere 10 hours into the event.  While we were training people on the use of Twitter hastags we couldn’t have imagined that #giveGIB would become the 3rd largest trending item in San Diego during those two day.  And of course, we are absolutely floored to see the final numbers for GiveBIG.  Together you generated $2,109,640 from 6,175 donations.  San Diego… you should be very proud of what you accomplished!  We are honored to be part of such a historic day in San Diego philanthropic history.


Update 12/15/2011 — 12:08pm PST

$1.5 Million has been reached.   You did it San Diego.  $1,500,000 by lunchtime!  Congratulations!  Grab some lunch to restore your energy, and lets keep pushing till 7pm tonight.


Update 12/15/2011 — 9:47am PST

1.5 Million Dollars?

We are well into day 2 of the GiveBIG San Diego Event, and wow…what an amazing response.   Early this morning we passed the $1.3 Million mark and now its time to see how much further we can go in the time remaining.   Our next goal is to get to $1.5 Million by lunchtime (12 Noon PST).   So do what you can to push it through to lunch.  Then go grab a bite come back and we’ll hit the homestretch towards the #giveBIG finale at 7pm PST tonight.   Keep giving BIG!


Update 12/14/2011 — 4:38pm PST

ONE MILLION DOLLARS!

Here we go San Diego!  In just 10 hours of online fundraising, the generous people of San Diego have raised over 1 Miliion Dollars, but Dr. Evil you are not.  Led by the San Diego Foundation, you are proving that your city is filled with people who care about local non-profits.  Please keep things going, this unique event goes until 7pm PST tomorrow.  How much more can we raise!
giveBIG raises over $1M in just 10 hours

Update 12/14/2011 — 12:26pm PST

Congratulations San Diego.  you made #giveBIG trend on Twitter.  Keep it up.  By the way…. you’ve also raised over $650,000.

#giveBIG Trending


Update 12/14/2011 — 10:40am PST

After only 3 hours and 40 minutes, the people of San Diego have donated over $500,000 to local nonprofit organizations.  Can they keep up this amazing pace!  Keep spreading the word San Diego.

$500,000 raised in less than 4 hours


Update 12/14/2011 — 10:15am PST

Here are some great examples of deploying a KIMBIA giving widget directly into your own site from the San Diego Armed Services YMCA and the Chula Vista Nature Center.

San Diego Armed Services YMCA

Chula Vista Nature Center


Update 12/14/2011 — 9:30am PST

If you missed it earlier, here’s a clip from KUSI’s Good Morning San Diego with Danielle Valenciano discussing the Give BIG event.


Update 12/14/2011 — 8:55am PST

Only 2 hours into the GiveBIG San Diego giving event and theres alreay over $200k raised.  Way to stay classy San Diego.

Update 12/14/2011 — 7:40am PST

At around 8:20am PST. The San Diego Foundation’s Danielle Valenciano will be on KUSI to talk about the GiveBIG event.  Watch it live here.

http://www.kusi.com/category/197113/live-stream


12/14/2011— 7am PST

And we’re off… just 5 minutes in and almost $10,000 have been processed already.  Here we go San Diego!

 

 

 

KIMBIA helps San Diego Donors GiveBIG!

GiveBIG HomepageOn Wednesday 12/14 and Thursday 12/15, The San Diego Foundation will be working with KIMBIA to launch the first ever Give Big year end giving event.  Each nonprofit in the greater San Diego area with a BetterGivingSD.org profile is eligible to participate in this year’s event.  Currently nearly 400 nonprofits are queued up and ready to start raising money online at 7am PST on 12/14.

KIMBIA technology will be powering the event at www.GiveBigSanDiego.org.  For 36 hours donors can arrive at the GiveBIG website, quickly find their favorite organization, and donate immediately to help their cause.  In addition, every participating nonprofit and donor will be able to grab an embedable version of the giving form and place them on their own Websites and blogs to expand the reach of the fundraising event.

KIMBIA will be live blogging during the 36hr event as well as tweeting live throughout.  Follow us @KimbiaInc or follow all organizations talking about the event at #giveBIG.

Veterans Day Giving Event with the VVMF

Today (11.11.11)  is Veterans Day and KIMBIA is proud to be working with the Vietnam Veterans Memorial Fund to facilitate fundraising efforts.  Together, we built www.VeteransDayMatch.org allowing several ways for donors and advocates to participate today.

Donations can be made directly at VeteransDayMatch.org/donate.  Any donation made today will be matched making donations even more impactful.

VeteransDayMatch.org Homepage


Also, people can watch the ceremony  and donate directly live on VVMF.tv

VVMF.tv Live Stream


Advocates can create their own personal or organizational fundraising pages to accept donations and reach their own goals.

Personal Fundraising Efforts


Finally, Gary Sinise and Senator John McCain teamed up to create a video and email asking people to contribute today.  You can view the video and donate here.

Sinise & John McCain

Guidestar-KIMBIA 2011 Giving Season Giveaway

If your organization is a 501(c)(3) public charity or private operating foundation, it could be eligible to win $5,000 in the GuideStar-KIMBIA 2011 Giving Season Giveaway. (We regret that private nonoperating foundations are not eligible to participate in the giveaway.

Three Steps to a Chance to Win $5,000

  1. Obtain the GuideStar Exchange Seal for your organization by November 15, 2011.
  2. Register for the contest.
  3. Get the most donations* through your profile page on GuideStar between November 1 and December 31, 2011.

*Note that the charity or private operating foundation that receives the greatest number of donations—not the most money—through its GuideStar profile page during the contest will win the prize. See the “Winner Selection” paragraph of the Official Rules for more information.

What You Can Do before the Contest Starts November 1

  1. If your organization has not yet earned the GuideStar Exchange Seal, Update your profile to Seal-holder level. Although you have until November 15 to get the Seal, only donations made to organizations that already have it will count for the contest. Don’t lose ground when the contest begins—update your profile today!
    GuideStar Exchange Seal Requirements
  2. If your organization already has the GuideStar Exchange Seal: congratulations! But check to make sure that your profile will stay up to date during the contest.
  3. Register for the contest. You can register now. (Only one registration per organization, however.) We’ll send registrants a reminder e-mail when the contest begins November 1.
  4. Give your supporters a heads up. Only donations made through the GuideStar Web site between November 1 and December 31, 2011, will count for the contest. So let your donors know that by making their end-of-year gifts through GuideStar, they could help your organization win $5,000. (FYI, neither GuideStar nor KIMBIA makes anything from the donations or this contest.)

Get started now!

 
About the GuideStar-KIMBIA Partnership

GuideStar and KIMBIA have teamed up to offer a full suite of fundraising and event management solutions for nonprofits through the KIMBIA platform. KIMBIA gives cause organizations the power to improve and optimize their existing online fundraising and event efforts. Their platform and their people will help nonprofits create the best solutions for your best intentions.

Live Blogging The Amazing Raise 2011 – Richmond VA 36-hour Giving Challenge

UPDATE — 10/6/2011 6:02pm EDT

What an Amazing Raise!

After 36 Hours of giving in Richmond and Central Virginia.  The 2011 Amazing Raise is over, and what an event it was.  Nearly a half-million dollars was raised for local nonprofits from nearly 6,500 gifts.  Check out the leaderboard as of the end of the race.

The Amazing Raise - 6pm Screenshot


UPDATE — 10/6/2011 12:15 pm EDT

 CONGRATULATIONS RICHMOND!  The Amazing Raise has reached 5,000 donations and is still going strong.  For acheiving this milestone, another $50,000 in grant fundshave been made available by the Community Foundation5,000 donations received

UPDATE — 10/6/2011 10:45am

What a day and night yesterday for the Amazing Raise.  Congratulations to the organizations who won evening and late night prizes last night.  The Richmond Symphony won the Sunset prize and Offering won the Midnight Madness Prizes of $1000 each.  Nice Work!

The work is not over however.   The push to 5,000 donations is on.  Once it is reached, The Community Foundation will release another $50,000 in grant prizes to participating organizations.  So, lets finish strong Amazing Raisers!


UPDATE 1:37PM EDT

Another milestone has been reached!  Just halfway through Day 1 of the challenge, and The Amazing Raise has generated over $200,000 for local nonprofits in Richmond and Central Virginia.  They’ve also generated over 2,500 gifts so far…that’s halfway to the initial goal of 5,000 donations needed to free up another $50,000 in grant prizes.   Keep it up Richmond!

Also, the early bird contest has just awarded it 20th and final organization for being among the first to get 50 donors of at least $50 or more.  The Early bird prize winners can be found on the leaderboard, indicated by the purple flag next to their name.

The Amazing Raise - Over $200k raised so far


UPDATE 12:10 PM EDT

In just a few minutes Micheal Jones from the Community Foundation will be interviewed again on WTVR Lite98 FM.  If you want to listen live, click here to hear the stream.


UPDATE 12:00 PM EDT

WTVR-FM Hosted an Interview with The Community Foundation’s Michael Jones and Kim Russell explaining the Amazing Raise and how grant prizes are awarded.


UPDATE: 10:00 AM EDT

President & CEO of the Community Foundation, Darcy Oman, shares details on a 36 hour fundraising challenge on WTVR-TV Richmond


UPDATE: 9:45 AM EDT

Congratulations Richmond & Central Virginia!  So far you’ve raise over 1500 gifts and over $100,000 for local nonprofits in just under 4 hours! Keep it up!

Amazing Raise - $100k reached


UPDATE: 8:45 AM EDT

Watch The Community Foundation’s Kim Russell talk on WTVR-TV in Richmond, talk about the Amazing Raise and how people can give.


UPDATE: 8:25 AM EDT

WOW!  We are just over 2 hours into the challenge and The Amazing Raise is almost to 1,000 gifts online!  The Richmond and Central Virginia nonprofits participating in today’s Amazing Raise are doing some amazing viral marketing.   Check out these examples….

U-turn Sports Performance AcademyFirst is U-Turn Sports Performance Academy.  They’ve created a fantastic video trailer for today’s event, and  notice how they to have embedded the Amazing Raise giving widget directly into their own website’s homepage.

 

 

 

 

 

Next, check out this promotional video from CHAT (Church Hill Activites & Tutoring) and they too have embedded the Amazing Raise giving widget.CHAT Richmond - The Amazing Raise

 


The Amazing Raise - The Community Foundation Serving Richmond and Central VirginiaThe Amazing Raise kicked off this morning at 6am. The Amazing Raise, launched by The Community Foundation Serving Richmond & Central Virginia, is a 36 hour event to raise money for organizations featured on GiveRichmond.org.   Utilizing KIMBIA’s high-volume giving platform, organizations in Richmond and Central Virginia are attempting to generate over 10,000 individual online donations while competing for $200,000 in prize (grant) money. We are excited to be involved in such an inovative and ambitiious giving event and we can’t wait to see the final results.

To experience a KIMBIA giving event, you can follow The Community Foundation’s progress online at GiveRichmond.org.  Also, check back on this blog post as we’ll be updating it with news from The Amazing Raise headquarters in Richmond.  Lastly, you can follow the progress on twitter by following #AmzgRz

For more information on KIMBIA’s giving events for community foundations, check out our Community Foundation Solutions Page and read a case study covering The Amazing Raise. You can also contact our team at info@kimbia.com.

Does your giving process measure up?

Have you tried giving money to yourself? You might find the process enlightening.

A new study published by Jakob Nielsen, one of the most respected names in usability, focuses specifically on nonprofits and the giving process. We are happy to report that Kimbia solutions are used as examples of giving processes done right.

We recommend purchasing this highly valuable piece of research. Some key points from the study:

  • “Given the high growth rate for Internet donations, we estimate that they will constitute the majority of donations by 2020. If non-profit organizations get their sites into shape, that is.”
  • How important is usability – of the “donation killers” analyzed “50% were usability problems.”
  • “… donations don’t exhibit nearly as streamlined user experience as most e-commerce sites.”

We live in the iPhone era where donors have very high expectations for interactive products. As the study points out, donor expectations are set by leading brands like southwest.com and Amazon.com. Would you rate the giving process on your site as highly as your favorite ecommerce site?

We also live in an era in which it is likely more than 90% or your donors have email accounts and spend money online. But if your an average non-profit you are probably only getting 10% of gifts online. Why the disconnect? The study chalks up much of the reluctance to give online to bad donor experiences and outlines several steps to improve the process. Like the authors of this study, KIMBIA believes that an excellent experience can radically improve the online giving experience for donors and strengthen the online giving channel for your organization.

Does your giving process measure up? KIMBIA has put together a simple quiz you can use to rate your process. This scoring system is based on some of the key points in the usability study.

Simply go through the process of giving a gift on your current site and answer the following questions.

Question 1 -

Site consistency

  • 2 points. The donor stays on your site at your domain throughout the entire process.
  • 1 point. The donor is sent to a vendor domain but it still looks like your site.
  • 0 points. The donor is sent to a different site.

Why this is important?
Donors want to donate directly to your organization. If they are sent to a different site confidence is drastically reduced. Mimicking your site’s look and feel helps matters somewhat, but donors still notice that they are on a vendor site. Big online brands, like American Airlines and Apple, never take a user away from their domain. Those are the other places where your donors use their credit cards online and they expect you to meet the same standard.

Question 2 -

Steps

  • 2 points. The donation process requires just one or two data screens and a confirmation screen.
  • 1 point. 3 to 5 screens.
  • 0 points. More than 5 screens.

Why this is important?
Simple. More steps equal fewer people completing the process. And, yes, all those landing pages, marketing pages, and qualifying pages where the donor picks a gift type count as steps in the process. Obviously, fewer steps and questions make it much more likely a donor hit submit and give a gift. Some gift types and transaction types require more questions, but they should still be as streamlined as possible.

Question 3 -

Page loading

  • 2 points. The web page never reloads between steps in the donation process.
  • 1 point. The page reloads but does so quickly and without changing the appearance.
  • 0 points. The page reloads with “blank” time in between steps and/or the interface changes.

Why this is important?
Once a donor has committed to giving a gift, there should be no delay in the process.Donors waiting for screens to load are much more likely to give up and go away.

Question 4 -

Live feedback that makes sense

  • 2 points. The donor is given natural language feedback as they move through the process.
  • 1 point. The donor is given feedback at each step in the process.
  • 0 points. The donor is only given feedback at the end of the process.

Why this is important?
Guiding the donor through the giving process reduces frustration and increases the likelihood that a donor will complete the process successfully. Most online giving options only provide feedback after the donor hits “Submit”. Worse, the feedback is often not inline with the data field that needs to be corrected and/or is presented as error message rather than polite instructions. Giving donors polite, instructive feedback while they are filling out the form is the best way to ensure that errors are corrected quickly and donors are pleased with the experience.

Question 5 -

Giving options

  • 2 points. Your site has giving options for all of your organization’s programs and efforts.
  • 1 point. Your site has just a few general giving options.
  • 0 points. There is just one generic donation form for all online gifts.

The usability report stresses the importance of telling donors where their money is going. The best way to accomplish this is to provide clear options for each of your programs and present the donor with a confirmation screen and receipt that verifies that the donors wishes have been respected.


How did you score? Kimbia would like to help you score a perfect 10. We can also help you implement many of the other recommendations from this study. We have done a lot of engineering work to make sure the donor experience is excellent. That means you can build an ideal giving process with minimal effort.

Non-profit Usability study from Nielsen Norman Group confirms many core KIMBIA Principles.

KIMBIA is a company focused on providing tools that give cause organizations the power to create easy online fundraising and registration applications. Our platform was designed around a few basic concepts.

  • Giving or registering online should be simple. 
It should be at least as easy to give online as it is to buy something online.
  • Giving or registering online should be in-context.
 A transaction capability should be present wherever there is good content inspiring people to take action.
  • Everyone is a potential advocate.
If someone takes action for your organization, then they should have to tools to share and communicate their efforts in the social networks the use everyday.

These core principles have been reinforced in a recent study from the Nielsen Norman Group on non-profit websites and the usability of online giving processes. The study tested 60 non-profit and charity websites from a diverse set of categories. They asked test participants to perform a series of tasks including…

  1. Finding a worthy organization to receive an online donation
  2. Making first-time and repeat donations
  3. Making non-monetary contributions or volunteering
  4. Purchasing products from cause organizations, and
  5. Using social media to research charity organization

Much as we would expect, the study concluded that online philanthropy is lagging behind the commercial sector in several areas. Here a few summary points from this excellent and comprehensive study.

  • Giving money online is about 7% more difficult than buying something online
  • Non-Monetary actions & contributions are even more difficult than donating money.
  • Finding information about volunteering is a relatively easy process…especially when compared to making online contributions.
  • Social Media is a secondary channel for most people trying to learn more about non-profits. Most people on Facebook are interested in hearing from people who’ve benefited from an organization. In other words, Facebook is best used as communications channel for individual advocacy.
  • Focus on better content. Most potential donors in this study found it difficult to understand the context in which they are donating. Good content must accompany a giving opportunity

We strongly recommend this report to all of our customers. In fact, this report positively features some KIMBIA customers for the way their giving forms simplify the giving process and make the context of a gift clear to a donor.

If you are a cause organization of any kind, and you want to get a glimpse into the mind of your online donors, please consider purchasing this report today.

The End of “Slacktivism”- Webinar replay

On Tuesday, June 2nd, KIMBIA Director of Marketing & Communications, Spencer Whelan hosted a Webinar along with our partners at GuideStar. The webinar was about putting an end to the practice of “slacktivism” and motivating donors take real actions online. The post below also appears on the Guidestar Trust Blog. Below are links to a replay of the live event and slides from the presentation in PDF format.


First, thanks to everyone at GuideStar for providing these fantastic Webinar opportunities. We at KIMBIA really enjoyed the opportunity to present the issue of “slacktivism”, and we received a lot of great feedback. I’d like to take some time to follow-up on some of the key themes and specific questions we received after the Webinar.

Defining “slacktivism”:

“Slacktivism” is a primarily pejorative term (a combination of “slacking” and “activism”) used to describe the actions of people who appear to be doing good or supporting a good cause, but in reality are doing the bare minimum required to keep up the appearance of action.

Slacktivism is nothing new. It can manifest itself in many forms, (ribbons, bracelets, etc…) but recently it has taken on new life within online social media. Updating your profile picture, forwarding a cause-based email, changing your Facebook status or simply clicking the “like” button are the new “slacktivist” activities of a generation. Some people have updated the terminology by calling it “clicktivisim”.

Is slacktivism really a bad thing?

Creative terms like “Slacktivism” are both good and bad. The benefit is that it helps people understand a relatively complex psychological & behavioral process by distilling it down to a common vernacular. On the other hand, labeling a complex process can often times elevate the issue to a higher level than it deserves.

I think that is the case here. Slacktivism is not a root problem or some deeply inherent flaw in the make-up of an entire generation of people. Instead, slacktivism is a symptom or something larger — showing us that perhaps philanthropy has failed to react to the changing nature of technology and peoples’ desire to engage online.

Why is piracy in the recording industry a good comparison to the slacktivism within the philanthropic world?

Fourteen years ago, a seismic shift occurred in the world of recorded music. Napster, along with various other ‘file sharing’ services came onto the scene and provided a more efficient discovery and delivery system for music. The consumer market embraced the new technology while the music industry did not. As a result, digital piracy became a common practice.

It eventually took a paradigm shift from the marketplace to realize the people were not to blame. The technology and simple processes of file-sharing systems where what was attracting people towards piracy. They realized most people actually would be happy to pay $1 for a single downloaded song if only the industry would allow it. Thus iTunes and other services were born and finally the tide of pirated music has been turned.

I believe this story is relevant to the world of philanthropy because it is going through a similar phase right now with slacktivisim. Giving online is a hard process in most cases… significantly more difficult than clicking a “like” button. The processes and deliverables are similar. With both donations and music, you usually decide to act when you are emotionally inspired. You almost always make these decision while you are in the context of hearing a song, or listening to a story of need. Also, if the person can receive the social benefits of doing good without the action, then (just like with piracy) they will most definitely take that route. Slacktivism is basically just the piracy of philanthropic karma points.

Therefore, it is incumbent upon us as advocates for philanthropy to find ways to meet donors where they are.We need to recognize that giving online should be simple, and giving opportunities should be plentiful and placed in-context of donors’ inspiration. If we take these steps, I believe we can turn this tide in the same way the music industry has.

How should small and medium size non-profits approach Facebook and Twitter for fundraising?

First and foremost, Twitter and Facebook are communications networks. That is to say that the primary actions that take place are the posting and reading of messages, pictures, etc… To date these channels haven’t proven themselves to be majors centers of fundraising activity. In fact, a recent web usability study from the Neilsen Norman group has confirmed that people look to Facebook as a secondary engagement point behind a non-profit’s full website.

This confirms that people use Facebook and Twitter to promote the “social benefit” part of the giving process. So, its important to understand the context of social media and realize that it is preferable to have messages like, “I just gave and so can you”, rather than messages simply showing that someone has “liked” an organization. Peer behavior can be a powerful force, so make sure your tools encourage social messaging after a donation takes place.

For more information about creating content on Facebook for your non-profit, there are some great resources available at http://www.facebook.com/nonprofits. For information about how KIMBIA integrates donation forms and messaging directly into Facebook, email us at info@kimbia.com

Links mentioned in the webinar.

Finally, below are links to some of the case studies and campaign examples we used during the Webinar. Again, if you have any questions about the execution of some of these campaigns, feel free to email us at info@kimbia.com

Taylor Swift Tornado Relief Donations (Website, Facebook, & Mobile): http://www.kimbia.com/help-now-taylor-swift-fundraiser-for-tornado-victims/

Dallas Vs Miami: YMCA giving challenge on Facebook
http://www.facebook.com/YMCADallas

Community Foundation for Greater New Haven 2010 GiveGreater.org Challenge : http://www.kimbia.com/downloads/articles/KIMBIA_Client_Success_CFGNH.pdf

The Community Foundation of Middle Tennessee 2010 Flood Relief http://www.kimbia.com/client-success-nashville-flood-relief-efforts/

American Heart Association Go Red for Women: Free Dress Pin on Facebook http://www.facebook.com/GoRed?sk=app_105311519538860

Digital Music trends: The shift from piracy to paid digital singles. http://digitalmusicnews.com/stories/021711disruption