KIMBIA: Frequently Asked Questions
- Will Kimbia work with our existing merchant account?
- How is Kimbia different from a standard payment processor, such as PayPal, that I already have in place?
- What does it cost to use Kimbia?
- Does Kimbia provide consulting or other services to complement its software?
- Is Kimbia secure?
- How is Kimbia different than the “Donate Now” button that I already have on my website?
- Does Kimbia work with the CRM system I already have in place on my website?
- Will I be able to integrate the data captured by Kimbia into my offline database?
- Will Kimbia work with the CMS that I already use for my website?
- Will I have to change the look and feel of my website just so I can use Kimbia?
- Does Kimbia offer email or CMS capabilities?
- Does Kimbia provide me with other capabilities beyond creating online donation forms?
Kimbia works effectively with all major merchant account services. If you do not have an existing merchant account, Kimbia would be glad to recommend a number of preferred providers.
How is Kimbia different from a standard payment processor, such as PayPal, that I already have in place? Payment processors support a passive approach to online fundraising, lacking best practices and the necessary capabilities that drive stronger giving results. Kimbia tools actively help you to raise more money—we do not merely process funds.
Most online donation processors do nothing more than link donors over to their own sites in order to complete a transaction. This process doesn’t address the most important issues affecting an individual’s experience in making a donation, such as: maintaining your organization’s branding on credit card receipts or ‘thank you’ messages; providing a consistent look and feel from your website to the donation page; and minimizing the number of steps it takes to complete a transaction. In addition, payment processors do not enable you to obtain important segmentation data that can be extremely useful in future fundraising campaigns.
Kimbia offers the convenience and affordability of standard payment processors while equipping you with the market’s most powerful online tools that take your online fundraising to new levels. We enable you to embed multiple, customized donation forms anywhere on your site and throughout the Web, helping to inspire visitors to donate at their greatest moments of interest. Donors are able to immediately give within your original web environment, instead of being forced over to a third-party website—which often has a different look, feel and branding—to complete their online transaction.
What does it cost to use Kimbia?
Kimbia bills you only five percent of everything you raise online using our software.* This variable monthly software fee covers all software licensing and usage costs. There are no additional charges for set up, software licensing, support, maintenance, upgrades or overages—it’s all included. Kimbia believes this is the right approach for any true technology partner that is genuinely focused on helping you achieve success. Essentially, we don’t make money unless you’re making money. (*Other pricing models available.)
Does Kimbia provide consulting or other services to complement its software?
Client success is critical to our success. Kimbia provides general guidance in creating and implementing your fundraising campaigns, as well as best practices and consultation on how your organization can uniquely leverage our online fundraising tools to drive extraordinary results. Kimbia also works with a network of partners who can provide specific help with additional technologies, consulting, strategy, implementation and other expertise so that your organization can truly achieve new levels of success. Kimbia’s partners, as well as a select number of professional services staff members, are available to assist with custom projects.
Is Kimbia secure?
While traditional online fundraising systems require you to secure an entire web page that contains a donation form, Kimbia provides the same level of transaction security by securing the giving form itself. This means you have the flexibility to place it anywhere on the Web and know that you are protecting your constituents and their online transactions.
How is Kimbia different than the “Donate Now” button that I already have on my website?
With Kimbia, you’re able to increase online donations by providing significantly more opportunities for donors to give, as well as by making it much easier for them to give. In contrast, a “donate now” button forces donors to navigate back to a single, one-size-fits-all donation form located somewhere on your website. This limits the amount of donation opportunities while adding steps and complexity. Whenever you increase the amount of time and complicate the actions required in the donation process, your results suffer. Since a number of click-throughs are required to access a form through a “donate now” link, potential donors are more likely to abandon their attempts to give at this stage.
Kimbia does away with the limitations and obstacles you face with “donate now” buttons by enabling you to embed actual donation forms directly into the content of a web page itself. Rather than forcing donors to navigate back to a single form on a single page, you’re able to more proactively meet the donor with an opportunity to give no matter where they are on your website. You’ve significantly reduced the number of click-throughs required to donate, which helps to reduce abandonment rates and accelerate your online giving.
Kimbia also enables you to create multiple donation forms, each unique to a specific campaign, which can be posted anywhere on the Web and within any website platform. This means your forms can be more targeted and more easily enable donors to give to specific campaigns.
Does Kimbia work with the CRM system I already have in place on my website?
Yes, Kimbia is compatible with any CRM system (constituent relationship management) that you may already be using. Since Kimbia is built with next-generation technology, integration into your existing software platform is effortless. Online CRM platforms help organizations use the Internet to enhance their relationships with constituents. Kimbia greatly complements this strategy by increasing the acquisition of new donors and amount of segmentation information, which can then be utilized in your future marketing and fundraising efforts. With Kimbia, you’re able to ensure that your constituent relationship management activities translate into stronger, more successful long-term results.
Will I be able to integrate the data captured by Kimbia into my offline database?
Kimbia can easily integrate with other backend systems. Transaction data, segmentation data and other information captured by Kimbia is immediately available to your database. This data can be written in real-time via API or pulled manually and batched. Flexible reporting allows you to create your own report configurations to get only the information you need, in the format you need it, and save it for future use. You also can set up specific data exports for easy import into constituent management systems. All data is live and real-time in Kimbia, providing you the most accurate and timely access to your constituent information
Will Kimbia work with the CMS that I already use for my website?
Yes, Kimbia works with any CMS (content management system) that you may already be using. Our solution complements your existing online presence and doesn’t dictate how your website is designed or hosted. Kimbia also can feed information into a CMS to provide customized content.
Will I have to change the look and feel of my website just so I can use Kimbia?
Not at all. Kimbia is designed to support and work within your existing web environment, not force you to change how your site is designed or hosted. Our technology automatically adjusts to your website’s look and feel and is not disruptive to your current online presence.
Does Kimbia offer email or CMS capabilities?
Kimbia delivers automated receipts and ‘thank you’ messages via email as part of your donation or event registration process. We do not offer blast email or CMS capabilities. However, we do integrate effortlessly with any email, CMS or CRM system.
Does Kimbia provide me with other capabilities beyond creating online donation forms?
Yes we do. The same functionality that enables you to easily create customized donation forms also enables you create registration forms for any kind of event (e.g., races, golf tournaments, galas, etc.) Race operators and organizers have found our forms especially useful because they can accept and manage registrations for large races directly on their own websites, versus re-directing registration over to a third-party site.
Additionally, the forms that Kimbia enables you to create and place throughout the Web can be used as distributed content channels for your organization. Beyond providing an immediate transaction opportunity, your donation forms can include videos, surveys, message boards, petitions or other content that you want to communicate to constituents. Providing such content helps build and maintain interest in your organization or associated causes and increase donor engagement.
